Account Manager – Corporate
ElevenLabs
Opportunity published from Ashby · applications stay with the original hiring source.
About the opportunity
- ElevenLabs is an AI research and product company transforming human interaction with technology through voice, creative, and API platforms used by millions of users and enterprises globally.
- We are looking for an Account Manager to own the full commercial relationship and customer success across 100 to 200 corporate accounts at companies up to 250 employees.
- You will drive Net Revenue Retention (NRR), cross-sell, and renewals while building scalable systems and playbooks for high-volume management.
Key responsibilities
- Own NRR, cross-sell into our expanding product suite, and lead end-to-end renewals across a managed book of corporate accounts.
- Advise customers on agent design, voice customization, conversation flows, and API integrations using product data and logs.
- Build scalable systems, playbooks, and repeatable motions to operate efficiently across a high-volume book of business.
- Partner closely with builders, founders, and product teams to help them achieve value and adopt AI-native experiences.
- Spot health signals, identify expansion opportunities, and proactively mitigate churn risks using product usage data.
- Communicate fluidly with founders, technical leads, and procurement teams to secure commercial success.
Qualifications
- Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
- Proven track record of owning commercial outcomes including quota, renewals, cross-sell, and full expansion motions.
- Demonstrated ability to manage a high-volume book of business with a systems and playbooks mindset.
- Hands-on familiarity with AI concepts, API integrations, and SDKs to engage technical teams effectively.
- Experience leveraging product usage data to spot health signals, expansion opportunities, and retention risks.
- Exceptional communication skills tailored for founders, technical leads, and procurement teams.
Nice to have
- Experience in the voice AI, audio AI, or conversational AI space.
- Experience selling or expanding into multiple products within a platform.
Benefits
- Competitive on-target earnings structure with 70% base and 30% variable compensation paid quarterly.
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite in a new global location.
- Monthly co-working stipend for remote team members.
Job details
- Location: Remote-first anywhere in the United States, with a requirement to operate in ET, CT, MT, or PT timezones and a preference for candidates based in New York City or San Francisco.
- Compensation: Competitive OTE structure with accelerators for above-target NRR performance.
About the company
- ElevenLabs launched in January 2023 with the first human-like AI voice model and has expanded into ElevenAgents, ElevenCreative, and ElevenAPI platforms.
- Backed by prominent investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, with $781M in funding and a $22B valuation.
- Operating with high-velocity, lean autonomous teams, an AI-first mindset, and a global remote-friendly culture.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Source transparency. UpVagas organizes information provided by the company or recruitment source. Always review the original listing before submitting personal information.
