Head of Revenue Operations
ElevenLabs
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About the opportunity
- ElevenLabs is an AI research and product company transforming human interaction with technology through voice, creative, and API platforms, backed by prominent investors with $781M in funding and a $22B valuation.
- As the Head of Revenue Operations, you will architect the commercial operating system spanning planning, data, processes, systems, and AI-powered workflows across Sales, Marketing, Partnerships, and Customer Success.
- This is a high-ownership remote or office-based role offering significant influence over the scaling of our revenue organization, operating model, and infrastructure for our next stage of growth.
Key responsibilities
- Own the commercial operating model across Sales, Marketing, Partnerships, and Customer Success to scale revenue predictably and efficiently.
- Partner with the CEO, CFO, and GTM leadership on revenue strategy, annual planning, forecasting, organizational design, investment decisions, and long-range growth planning.
- Lead territory design, segmentation, quota setting, capacity planning, headcount planning, and GTM productivity across all segments.
- Establish the operating cadence for the GTM organization, including forecasting, pipeline reviews, business reviews, and executive reporting.
- Build the data, analytics, and systems foundation providing a trusted view of pipeline, conversion, productivity, attainment, retention, expansion, and revenue efficiency.
- Own the evolution of the GTM technology stack, including Salesforce, ensuring systems, data, processes, and workflows scale with the business.
- Lead the AI transformation of Revenue Operations using AI and automation to increase productivity, improve decision-making, and eliminate manual work.
- Partner across Sales, Marketing, Finance, Legal, Product, and Customer Success to create consistent processes and strong commercial execution.
- Drive continuous improvement across the revenue funnel from pipeline generation and acquisition through expansion and renewal.
Qualifications
- 10+ years of Revenue Operations, Sales Operations, or related GTM experience, including significant leadership experience in a high-growth SaaS or technology company.
- Proven track record of scaling revenue organizations across multiple GTM motions and segments, including Enterprise, Strategic, Mid-Market, and Partnerships.
- Deep expertise in revenue planning, forecasting, territory and capacity planning, sales processes, compensation, and GTM performance management.
- Strong understanding of usage-based business models and efficient growth metrics, including pipeline generation, acquisition, expansion, retention, and revenue productivity.
- Experience building scalable GTM systems, data infrastructure, and operating processes with deep familiarity with Salesforce and modern GTM technology.
- Demonstrated ability to use AI and automation to increase GTM productivity and improve decision-making.
- Exceptional analytical and strategic thinking skills to translate complex data into clear insights and decisions for executive leadership.
- Proven ability to partner with and influence senior executives across Sales, Marketing, Finance, Product, Legal, and Customer Success.
- Exceptional leadership and organizational skills with a track record of building and developing high-performing RevOps teams.
Benefits
- Innovative culture at the forefront of AI development
- Growth paths with countless opportunities to drive impact beyond your immediate role
- Learning and development through an annual discretionary professional development stipend
- Social travel annual discretionary stipend to meet up with colleagues
- Annual company offsite bringing the entire team together in a new location
- Monthly co-working stipend if not located near a main hub
Job details
- Location: Remote across the US, with the option to work from our San Francisco or New York offices
- Employment type: Full-time
About the company
- ElevenLabs launched in January 2023 with the first human-like AI voice model and now serves millions of users and thousands of businesses, from startups to enterprises like Deutsche Telekom and Meta.
- Our offerings span three main platforms: ElevenAgents for customer experiences, ElevenCreative for creators and marketers across 70+ languages, and ElevenAPI for developers.
- We operate with high velocity, impact over job titles, an AI-first mindset, excellence everywhere, and a global team prioritizing talent over location.
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