Agent, Front Office (Full Time)
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
First impressions are everything!
As an Agent at Fairmont Hotels & Resorts, you will take care of guests from arrival through departure, ensuring a memorable experience.
You will join a collaborative team of passionate Heartists dedicated to delivering exceptional luxury experiences and bringing our commitment to Make Special Happen to life.
Visa Requirements
- Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Key responsibilities
- Assist guests with check-in, checkout, and cashiering duties.
- Review arrival lists, prepare compendiums, and register guests according to departmental standards.
- Ensure member benefits and special recognition for repeat guests and VIPs, including welcome cards and amenities.
- Liaise with other departments to meet guest requests and maintain the repeat guest history system.
- Promote inter-hotel sales and in-house facilities, handle complaints tactfully, and manage mail, messages, and phone calls.
- Maintain guest privacy, monitor in-house credit matters, and alert Security or Duty Manager of suspicious persons or articles.
- Maintain knowledge of food and beverage services, outlets, hotel features, fire and life safety procedures, and attend briefings and trainings.
- Maintain personal appearance and hygiene standards while performing other reasonable duties assigned by management.
Qualifications
- Ability to focus on guest needs while remaining calm and courteous.
- Excellent reading, writing, and oral proficiency in English.
- Ability to work collaboratively as part of a team with a detail-oriented, service-focused, self-motivated, and energetic approach.
- Strong organizational skills, initiative, ability to complete projects timely, and proven ability to work under pressure.
- Operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint).
Nice to have
- Ability to speak other languages.
- Basic understanding of local languages ('Olelo Hawai’i/Ilocano/Tagalog).
About the company
At Fairmont Hotels & Resorts, we offer guests the finest hospitality experiences and provide employees with exceptional work opportunities, industry-leading training, career development, recognition, and rewards.
Fairmont is a celebrated collection of landmark hotels including London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.
Guided by values of Respect, Integrity, Teamwork, and Empowerment, we are a community and environmental leader recognized for responsible tourism and our Green Partnership Program.
Additional information
Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
