Assistant Front Office Manager
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Assistant Front Office Manager provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold, and Guest Services. You will assist the Front Office Manager in daily operational and managerial tasks to ensure a seamless guest experience.
This role requires balancing operational, administrative, and colleague needs while maintaining Fairmont's core standards. You will lead by example, foster positive colleague relations, and ensure consistency in exceeding guest service expectations.
Key responsibilities
- Ensure all Front Office policies, procedures, and core standards are adhered to and supplies are fully stocked.
- Provide direction, support, and scheduling for Front Office supervisors and colleagues while conducting performance evaluations, coaching, and recruitment.
- Review arrival detail reports and group resumes to ensure VIP procedures, special requests, billing, and room types are met.
- Handle guest complaints professionally and maintain continuity of management across all shifts.
- Manage labor and operational expenses, complete daily, monthly, and quarterly reporting, and review payroll punches.
- Adhere to cash handling, shift closings, adjustments, and accounting procedures while maximizing inventory levels during high occupancy.
- Promote guest loyalty programs, upsell programs, and ensure proper communication through pre-shift logs and operational meetings.
- Adhere to health, safety, and emergency policies, and remain knowledgeable of hotel systems and technology to resolve issues promptly.
- Complete designated project-related work accurately and timely as assigned by the Director, Front Office.
Qualifications
- Minimum of 1 year of previous proven supervisory experience.
- Degree or Diploma in Hospitality Management is an asset.
- Passion for guest service with a strong customer service orientation and training background.
- Excellent written, verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented, flexible, and able to work well under pressure and independently.
- Computer proficiency in a Windows environment including Word, Excel, and PowerPoint.
- Ability to stand and walk for extended periods, frequently lift and carry up to 25 lbs, and perform frequent bending, stooping, kneeling, pushing, and pulling.
- Must be legally authorized to work in the United States without sponsorship.
Nice to have
- Knowledge of Micros-Fidelio Property Management System.
- Experience with hotel loyalty programs.
- Certification or willingness to seek certification in basic first aid.
Benefits
- Competitive salary with a pay rate of $55,000-$68,000.
- Paid Time Off.
- Medical, Dental, and Vision Insurance, along with 401K.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunities to develop talent and grow within the property and globally.
- Corporate Social Responsibility activities.
Rate of Pay
$55,000-$68,000
Work Authorization
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
