Associate Director of Account Management
Curotec
Opportunity published from Recruitee · applications stay with the original hiring source.
About the opportunity
Curotec is seeking an experienced professional for a foundational role to own the client relationship layer across our staffing business, rebuild the account management function from the ground up, and eventually lead the team that scales it.
This is a crucial position reporting directly to the CEO, offering high visibility and influence over company growth.
This role is ideal for candidates with a strong background in software development or technical consulting services who can effectively engage with engineering-led organizations, including CTOs, VPs of Engineering, and technical leads.
Please note that this is an on-site work model based in our Philadelphia office. This is not a remote role.
Key responsibilities
- Own the client relationship by understanding technical priorities, roadmap decisions, team structures, build versus buy trade-offs, and operational pressures.
- Drive retention and growth by tracking account health indicators, identifying expansion opportunities, and partnering with sales for long-term engagements.
- Support the embedded consulting team through regular check-ins, performance monitoring, and collaboration with HR.
- Build the internal infrastructure, including client health dashboards, satisfaction frameworks, time and billing oversight, and onboarding playbooks.
- Establish standards, onboarding materials, and career paths for future account management team members.
Qualifications
- 5+ years of experience in technology services or software development managing client books directly or as a trusted technical lead.
- Proven track record of client retention, account growth, and long-term stakeholder relationship management.
- Solid understanding of technology consulting models and mid-market engagement practices.
- Comfort discussing software development practices and technology decisions with technical stakeholders.
- Experience with CRM tools, specifically HubSpot.
- Experience building, implementing, and owning internal processes.
- Strong communication, listening, and relationship-building instincts.
- A builder's mindset focused on designing systems proactively.
Job details
- Location: Philadelphia office (On-site)
- Work model: On-site
About the company
Curotec is a growing Philadelphia-based software and AI services firm with a global team size of 130 people.
After more than a decade of growth, we are focused on building the operational foundation that takes us to the next level with a stickier value proposition, deeper client partnerships, and a team built to scale.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
