Associate Director of Client Partnerships
AI Digital
Opportunity published from Recruitee · applications stay with the original hiring source.
About the opportunity
AiDigital is seeking a Senior Client Relationship Manager with 5–7+ years of experience in client relationship management, account management, or strategic client partnerships, preferably within a digital advertising agency, media agency, or marketing technology environment. In
this role, you will act as a trusted business partner to assigned clients, providing strategic advisory, ensuring value realization, and mapping deliverables to client business KPIs.
You will build strong connections with client-side Directors, VPs, and other key decision-makers while receiving C-suite mentorship by shadowing Client Partnership Directors and VPs during executive engagements, pitches, and QBRs.
You will manage strategic relationship matters, navigate internal brand politics, insulate execution teams, and drive account growth plans focused on multi-year retention and roadmap expansion.
Key responsibilities
- Build strong connections with client-side Directors, VPs, and key decision-makers to understand priorities and help achieve business goals.
- Shadow Client Partnership Directors and VPs during senior executive engagements, co-leading C-suite pitches and QBRs.
- Professionally address complex client challenges and navigate internal brand politics with growing autonomy.
- Manage strategic relationship matters to enable Client Service and execution teams to focus on campaign delivery and performance.
- Act as a trusted business partner providing guidance on digital marketing opportunities and aligning AiDigital capabilities with business objectives.
- Proactively identify opportunities to strengthen partnerships, demonstrate business impact, and support long-term client retention and growth.
- Ensure AiDigital deliverables directly map to client business KPIs such as customer acquisition cost, lifetime value, and market expansion.
- Partner with leadership to drive day-to-day execution of strategic account growth plans, multi-year retention, and roadmap expansion.
- Serve as the linchpin connecting client business objectives with internal Strategy and Client Service teams.
Qualifications
- 5–7+ years of experience in client relationship management, account management, or strategic client partnerships within a digital advertising agency, media agency, or martech environment.
- Proven track record of managing relationships with mid-to-senior brand stakeholders (Directors, VPs) and supporting executive QBRs and pitches.
- Experience prioritizing the entire customer lifecycle rather than focusing solely on acquisition or single-stage campaign delivery.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Genuine commitment to customer obsession as a prerequisite for sustainable growth.
- Ability to own relationship growth without diluting the core competencies of Strategy or Client Service.
- Strong commercial acumen with an understanding of account growth, client retention, and expansion opportunities.
- High emotional intelligence, adaptability, judgment, and eagerness to absorb coaching and build Director-level executive presence.
About the company
AiDigital is a forward-thinking marketing technology and digital advertising agency dedicated to delivering impactful business outcomes for its clients.
We focus on bridging the gap between client expectations and execution through strategic account growth and expert relationship management.
Our team is committed to customer obsession, long-term retention, and scaling our brand's digital impact.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- Collaborate with the Elevate TAM to ensure platform demonstrations, software provisioning, and technical tracking setups are seamlessly offloaded.
Full listing
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