Associate Technical Client Manager (Pharmaceutical)
SGS
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Associate Technical Client Manager will act as a primary liaison between select major clients and the laboratory, delivering technical support and expert advice to ensure high customer satisfaction.
In this role, you will collaborate with the business development team, sales, and operations to scope projects, prepare proposals, and manage daily client interactions prior to sample arrival.
You will serve as the voice of the customer within the lab, overseeing client inquiries, managing service quality complaints from inquiry to payment, and ensuring all sample, documentation, and methodology issues are resolved prior to testing.
Additionally, you will support regulatory compliance under GMP, GLP, and ISO standards while mentoring and providing backup for Client Service Associates.
Key responsibilities
- Act as a liaison between select major clients and the laboratory
- Prepare and oversee project quotes, proposals, and responses for clients
- Provide technical support and advice to clients to maintain high satisfaction
- Respond to complex inquiries via phone, web, and email, recording details in tracking tools
- Collaborate with operations and sales to scope projects and notify operations of incoming samples
- Participate in client kick-off meetings for larger projects to facilitate handover to project managers
- Manage business-related complaints regarding service quality from inquiry to payment
- Identify and pass significant new client opportunities to the business development group
- Comply with regulatory requirements to support GMP, GLP, and ISO standards
Qualifications
- Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or a related science
- Minimum 3 years of experience working as a scientist in a lab environment or equivalent
- 2+ years of experience in a customer or client contact position preferred
- Thorough knowledge of Regulatory Affairs and Pharmaceutical development with an emphasis on CMC
- Strong negotiation, communication, customer relation, and interpersonal skills
- Self-starter with an entrepreneurial attitude
- Capable of multi-tasking to meet sample turn-around times and client satisfaction goals
Benefits
- Medical, dental, and vision insurance, life insurance, and employee wellness programs
- Competitive pay and annual bonus target
- 401(k) with company match and immediate vesting upon enrollment
- Employee referral program
- Online training courses, virtual and classroom development experiences, and tuition reimbursement
- Paid-time off including vacation, sick leave, company holidays, floating holidays, and volunteer time
Job details
- Salary: $29.00 - $36.00/Hour
About the company
SGS is a leading organization dedicated to delivering comprehensive testing, inspection, and verification services. We are committed to fostering a culture of excellence, professional growth, and total employee well-being.
Our team works collaboratively across departments to drive innovation and maintain the highest standards of service quality for our clients worldwide.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
