Associate Technical Client Manager
SGS
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Associate Technical Client Manager will act as a primary liaison between select major clients and the laboratory, delivering technical support and expert advice to ensure high customer satisfaction and preferred service provider status.
You will collaborate closely with operations, sales, and the business development team to scope projects, prepare proposals, and manage daily client interactions before samples arrive.
Key responsibilities
- Act as a liaison between select major clients and the laboratory while providing technical support and advice
- Prepare and oversee project quotes, scope client proposals, and respond to complex inquiries via phone, web, and email
- Coordinate teleconferences, face-to-face meetings, agendas, and meeting minutes for project scoping and quoting
- Notify operations of incoming samples upon receipt of signed quotes or contracts, and conduct follow-up for sample receipt
- Participate in client kick-off meetings for larger projects to facilitate handover to project managers
- Communicate client needs to operational staff and manage business-related service quality complaints from inquiry to payment
- Resolve sample, documentation, and methodology issues with clients prior to booking samples for testing
- Identify and pass significant new client opportunities to the business development group
- Mentor and provide backup for Client Services Associates as needed
Qualifications
- Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or a related science
- Minimum 3 years of experience working as a scientist in a lab environment or equivalent
- Minimum 2 years of experience in a customer or client contact position preferred
- Thorough knowledge of Regulatory Affairs and Pharmaceutical development with an emphasis on CMC
- Strong negotiation, communication, customer relation, and interpersonal skills
- Self-starter with an entrepreneurial attitude and ability to multitask to meet sample turn-around times
Benefits
- Medical, dental, and vision insurance, life insurance, and employee wellness programs
- Competitive pay and 401(k) with company match and immediate vesting upon enrollment
- Employee referral program and annual bonus target
- Professional growth opportunities including online training, development experiences, and tuition reimbursement
- Work-life balance benefits including paid-time off for vacation, sick leave, company holidays, floating holidays, and volunteer time
Job details
- Salary: $29.00 - $36.00/Hour
About the company
SGS is a leading organization dedicated to delivering comprehensive testing, inspection, and certification services. We are committed to fostering a collaborative and professional work environment that supports employee well-being, professional growth, and client excellence.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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