Bellhelp (Full-Time)
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
We are seeking a friendly, service-oriented Bellhelp to join our hospitality team at Ala Moana Hotel by Mantra.
In this role, you will serve as a key point of contact for guests, providing prompt and courteous assistance with luggage handling, laundry and valet services, and general hotel information.
You will maintain a professional appearance, communicate effectively, and demonstrate a strong commitment to guest satisfaction while supporting the Bell Desk and other departments as needed.
Key responsibilities
- Retrieve, record, and deliver luggage and guest laundry or dry cleaning, which requires bending, stooping, and lifting bags of up to 30 lbs. from guest rooms on a continual basis.
- Answer telephone calls and inquiries from guests regarding laundry and valet services, hotel facilities, and outlet hours.
- Listen and respond to guest inquiries using a clear voice, offering accurate directions to local attractions, function rooms, car rentals, and airline shuttle services.
- Deliver morning newspapers, mail, packages, and faxes to specific guest rooms upon request.
- Clean and polish carts and other department equipment, and assist the Bell Desk with FIT and group luggage.
- Report all suspicious persons, activities, and hazardous conditions to the Security Department.
- Assist as a Door Attendant and perform other duties as assigned by the supervisor.
Qualifications
- High school diploma or equivalent.
- Clean Drivers Abstract and Hawaii Driver’s License.
- Ability to communicate effectively both verbally and in writing in English.
- Ability to organize and prioritize work and meet deadlines.
- Ability to grasp, lift, carry, or move packages, boxes, and luggage up to 50+ pounds.
- Sufficient manual dexterity to load and unload luggage.
- Ability to deal effectively with internal and external customers using patience, tact, and diplomacy.
- Ability to read and write English to ascertain information from luggage tags, claim checks, and room lists.
- Hearing and visual ability to observe and detect signs of emergency situations.
Nice to have
- Prior guest service or other hospitality experience.
Benefits
- Comprehensive Medical, Dental, Vision, and Drug coverage, plus an Employee Assistance Program (EAP).
- Paid vacation, sick leave, and holidays.
- Parking options and a bus subsidy for commute costs.
- Complimentary meal during your shift in the Team Member Cafeteria.
- Uniforms provided or dry-cleaning allowance.
- Exclusive hotel discounts through Accor's global network of properties worldwide.
- Training, development programs, and career growth opportunities.
Job details
- Salary: $18.99 - $23.74 per hour.
- Location: Ala Moana Hotel by Mantra.
About the company
At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members.
We are dedicated to fostering a supportive, inclusive, and engaging work environment where our staff can thrive, connect, and build meaningful hospitality careers.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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