Client Service Representative – 2nd Shift
SGS
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
SGS is seeking a dedicated professional to coordinate SGS services locally and globally. The schedule for this position is Monday through Friday from 12:00pm to 8:00pm.
Key responsibilities
- Receive orders from clients, sales, and account management teams for local and global operations.
- Ensure proper documentation and order processing, and open orders in systems.
- Notify sales and account management teams of service delivery delays and communicate client order concerns as required by account SOP or defined client requirements.
- Escalate non-routine orders, inquiries, or service delay concerns to client service team management lead for resolution.
- Coordinate invoicing with the invoicing team, send reports to clients, and maintain job folders and filing.
- Perform collection efforts to meet DSO targets and handle other duties assigned as necessary in response to business needs.
Qualifications
- High school diploma or GED required.
- Two or more years of administrative or operational experience, with familiarity with data entry.
- Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
- Ability to establish effective working and team relationships with internal and external customers in a collaborative manner.
- Highly motivated, dependable, and detail-oriented with strong communication and organizational skills.
Nice to have
- Associate’s degree in a science background.
- Working in a laboratory environment.
Benefits
- Medical, dental, and vision insurance, life insurance, and employee assistance programs.
- 401(k) with company match and immediate vesting upon enrollment.
- Professional growth opportunities including online training courses, virtual and classroom development experiences, and tuition reimbursement.
- Work-life balance benefits including paid time off and family leave.
Job details
- Expected salary: $24.00 to $28.00 per hour.
- Position anticipated to close November 30, 2026.
About the company
SGS is a leading organization dedicated to providing comprehensive services globally and locally, committed to supporting employee well-being and professional growth.
Additional information
If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability, please call 201-508-3149 for assistance and leave a message to receive a callback.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
