Data Analytics Support Engineer
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
At Axon, we are on a mission to Protect Life, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products powers agency operations.
We are seeking a Data Analytics Support Engineer to combine Power BI and SQL expertise with hands-on Datastore support to keep customer analytics running and improving.
In this support role, you will own customer support tickets from intake to resolution, monitor and triage dashboard outages, and serve as a front-line Datastore support engineer for Records and Standards customers.
Key responsibilities
- Own customer support tickets for analytics from intake to resolution, logging detailed notes on each interaction
- Modify, enhance, and build Power BI dashboards and reports, and diagnose and fix issues in customer data models and refreshes
- Monitor the customer dashboard alerts channel, triage issues, find root causes, and resolve outages with engineering and integration teams
- Provide front-line Datastore support to Axon Records and Standards customers by writing and troubleshooting SQL queries
- Research, diagnose, and resolve issues with the Axon Datastore and related RMS data while prioritizing across engineering teams
- Write knowledge base articles, report bugs and trends to product teams, and partner cross-functionally to resolve issues
- Utilize AI tools such as Cursor, Claude, and Gemini to accelerate SQL development and troubleshooting
Qualifications
- 3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software
- Strong proficiency in SQL, including writing, modifying, and troubleshooting queries on relational databases such as SQL Server Management Studio and MySQL
- Hands-on experience building and supporting Power BI dashboards and reports
- Experience with JSON and XML, and knowledge of computer and server environments, operating systems, and storage
- Familiarity with AI-assisted development tools to write and troubleshoot SQL and build dashboards more efficiently
- Strong ticket management discipline, strong communication skills, and the ability to work independently or on a team
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Nice to have
- Experience with Tableau, SSRS, or Crystal Reports
- Knowledge of public safety and crime analysis
- Bachelor's degree or equivalent experience in computer science or data analytics
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off and paid parental leave for all
- Medical, Dental, and Vision plans
- Fitness programs and emotional and mental wellness support
- Learning and development programs
Job details
- Location: Remote (up to 20% travel; must be within commutable distance to a hub location in Scottsdale AZ, Seattle WA, Boston MA, or Atlanta GA)
- Reports to: Director, Data Integration and Architecture
About the company
Axon is a mission-driven company focused on protecting life, developing innovative technology for public safety, and fostering a collaborative and inclusive workplace. We value diverse perspectives from our customers, communities, and each other to drive real change.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
