Delano Service Agent – PBX
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
- Under the general guidance of the Delano Service Agent - PBX, this role provides telephone customer service support for all calls received while maintaining core property experience guidelines.
- The PBX Agent assists with both guest and internal calls, ensuring all requests are noted and reported in a timely manner.
Key responsibilities
- Answer all guest inquiries while maintaining current knowledge of hotel services, features, and local attractions.
- Ensure all call transfers are appropriately routed and call productivity meets departmental and company service guidelines.
- Accurately input guest, room, and pertinent information into the Hotel PMS.
- Input maintenance and guest services tickets into Nuvola to ensure timely resolution and guest satisfaction.
- Comply with company Finance Standard Operating Procedures and maintain departmental standards.
- Resolve guest complaints, ensure accurate guest names and room numbers, and manage timely wake-up calls.
- Communicate effectively with management and team members, attend mandatory meetings, and keep the work area clean.
- Perform lateral service tasks and related duties as needed to support exceptional guest service.
Qualifications
- High School Diploma or equivalent.
- At least one year of experience in a customer service role, preferably in an upscale or lifestyle brand hotel.
- Exceptional personality-driven attitude with a gracious, friendly, and fun demeanor.
- Intermediate understanding of computer systems such as Opera Cloud, Nuvola, Microsoft Word, Excel, and Outlook preferred.
- Ability to multitask, work in a fast-paced environment, maintain high attention to detail, and use computers or point of sale systems.
- Ability to spend extended lengths of time viewing a computer screen, stand or walk a minimum eight-hour shift, and twist, push, pull, reach, bend, climb, and carry objects as necessary.
- Excellent communication skills with the ability to read, write, speak, and understand English.
- Ability to work inside and outside at all times of the year based upon business volumes.
Job details
- Position type: PBX Agent
- Department: Delano Service Agent - PBX
Additional information
- All your information will be kept confidential according to EEO guidelines.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Source transparency. UpVagas organizes information provided by the company or recruitment source. Always review the original listing before submitting personal information.
