Director of Front Office
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
- Inspiring and engaging, the Director, Front Office uses leadership and interpersonal strengths to maximize rooms operations and ensure an exceptional guest journey.
Reporting to the Senior Assistant Director of Rooms, this role oversees the day-to-day operations of the Front Office, Guest Services, and Valet to ensure all service standards are followed.
- Located at Fairmont Austin in Austin, TX, this opportunity requires hands-on leadership to drive financial performance, operational excellence, and team development while maintaining a service-focused environment.
Key responsibilities
- Lead and manage the day-to-day operations of Front Office, Guest Services, and Valet ensuring all service standards are followed.
- Assist in the preparation of annual budgets and forecasts and administer them in a fiscally responsible manner while controlling departmental purchases.
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
- Ensure effective and proactive yield management, increasing the RevPAR index within the competitive set and overseeing group business details.
- Oversee the selection, training, and development of all colleagues to ensure timely recruitment and career growth.
- Handle guest concerns quickly, tracking and notifying proper areas to guarantee memorable moments for guests.
- Work closely with other Rooms Division leaders to ensure alignment, strengthen collaboration, and set everyone up for success.
- Follow all department policies, procedures, service standards, and safety policies.
Qualifications
- Service-focused personality with previous leadership experience required.
- Prior experience working with Opera or a related system.
- Proven ability to build and maintain good relationships with all stakeholders.
- Strong communication, networking, and interpersonal skills to clearly share thoughts, actions, and opportunities.
- Ability to lead by example, foster a strong team culture, and set the scene for high performance.
About the company
- Fairmont Austin is home to a dedicated team of Heartists committed to working together, supporting each other, and providing the best guest experience under the guiding principles of feeling valued, feeling sparked, and being one.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
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