Director of Housekeeping
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Fairmont Chicago, Millennium Park is seeking a Director of Housekeeping to lead all aspects of the Housekeeping Department.
Reporting to the Hotel Manager, you will ensure the highest standards of cleanliness, luxury, and guest satisfaction by overseeing guest rooms, public areas, back-of-house spaces, and laundry operations.
You will direct a dedicated team while upholding Fairmont's commitment to excellence, implementing sustainability programs, and managing departmental budgets.
Key responsibilities
- Direct, mentor, and manage the Housekeeping Team including managers, supervisors, room attendants, public area attendants, housepersons, and laundry staff.
- Recruit, train, evaluate, and develop the housekeeping team to ensure a motivated and efficient workforce.
- Develop and implement SOPs for cleaning procedures, quality control, and safety.
- Conduct regular inspections of rooms, public areas, and back-of-house to ensure brand standards are consistently met.
- Manage daily schedules, staffing levels, and shift coverage to ensure efficient operation and proactively address guest concerns.
- Ensure compliance with health, safety, sanitation, and hygiene standards as per local regulations and Fairmont guidelines.
- Implement safety training programs, enforce the use of PPE, and ensure adherence to sustainability and environmental programs.
- Oversee procurement, inventory, proper usage, and par levels of housekeeping supplies, chemicals, linens, and equipment.
- Prepare and manage the department operating budget, ensuring cost control and vendor relationship oversight.
Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum 5–7 years of housekeeping leadership experience, preferably in a luxury environment.
- Proven ability to lead large teams and maintain the highest level of service standards.
- Proficiency in hotel management systems.
- Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand and walk for extended periods, and work with cleaning chemicals and equipment.
- Flexibility to work evenings, weekends, and holidays as required.
Benefits
- Complimentary upgrades and extended stays
- Discounted stays across Fairmont and Raffles properties
- Special dining and wellness discounts
Job details
- Location: Chicago, IL
- Salary range: $100,000 - $120,000 (subject to experience and qualification)
- Work authorization: Successful candidates must be legally eligible to work in the United States.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
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