Director of Membership (Members Club)
Accor
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
Source verified 19 hours agoThe original job page was active during UpVagas' latest lifecycle check.
About the opportunity
- Lead the development and execution of the Club's pre-opening membership strategy, including tier structure, pricing, waitlist management, founding member programme, and go-to-market timeline.
- Drive proactive membership sales through targeted outreach, referral programmes, broker and estate agent partnerships, and concierge networks.
- Own the full member lifecycle, including onboarding, engagement, retention, and re-engagement of lapsed members, while building long-term relationships with high-net-worth individuals and founding members.
Key responsibilities
- Build and manage the founding member acquisition pipeline from the ground up, cultivating relationships within Key Biscayne, Coral Gables, and the broader Miami-Dade target audience.
- Direct the Culture Programme Manager to design and deliver a year-round calendar encompassing sport, wellness, family, gastronomy, and social lifestyle.
- Oversee brand strategy and marketing alignment with the Marketing Manager, ensuring all digital, social, PR, and community outreach reflect Paris Society luxury standards.
- Provide direction to the Events Manager on the events calendar to support membership acquisition, retention, and community-building objectives.
- Lead and develop the Guest Relations and Members Manager to maintain a flawless day-to-day member experience across reception, concierge, sports, and F&B.
- Lead, mentor, and develop four direct reports: Culture Programme Manager, Marketing Manager, Events Manager, and Guest Relations & Members Manager.
- Own the Membership department P&L, managing membership revenue, initiation fees, dues, programming revenue, and operating costs.
Qualifications
- Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
- Minimum 5 to 10 years of experience in luxury hospitality, with a significant portion in private members clubs as a Membership Director or in a senior membership and sales leadership role.
- Proven track record of membership sales acquisition, personally originating, cultivating, and closing high-net-worth member relationships with demonstrated revenue results.
- Deep expertise in private members clubs, club governance, member community dynamics, and tiered membership structures.
- Experience leading multi-disciplinary teams across membership, marketing, events, and guest relations.
- Strong commercial acumen with the ability to manage a P&L and analyze CRM data and membership metrics.
Nice to have
- Postgraduate qualification or professional development in luxury brand management, hospitality leadership, or sales.
- Prior pre-opening experience building a membership programme from scratch before a venue is operational.
- An established network within the South Florida luxury market, including Key Biscayne, Coral Gables, Brickell, and Miami Beach.
- Bilingual proficiency in English and Spanish.
Benefits
- Career growth opportunities within a fast-growing environment as part of Ennismore and Paris Society.
- Opportunity to help define global brands and directly impact the member experience.
- Collaborative and innovative culture that values creativity and individuality.
- Access to a global family of brands with numerous opportunities for professional progression.
Job details
- Location: Miami-Dade, FL (Key Biscayne / Coral Gables area)
- Remote/Hybrid status: On-site
About the company
- Paris Society creates unforgettable experiences through exceptional hospitality, distinctive destinations, and remarkable talent.
- As part of Ennismore, the fastest-growing lifestyle hospitality company, the organization brings together an entrepreneurial spirit, creativity, and a passion for excellence.
- Joining the pre-opening team offers the unique opportunity to shape the culture, build the team, and establish the foundations of a premier destination from day one.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
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