Director of Rooms
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Reporting to the Hotel Manager, the Director of Rooms serves as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.
You will lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards, acting as an ambassador for operational excellence, guest satisfaction, and profitability.
You will provide strategic and operational leadership across Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty and ALL member experience, Royal Service, the Health Club, and Valet and Transportation.
Furthermore, you will drive financial performance, talent development, and quality assurance within a high-profile luxury environment.
Key responsibilities
- Serve on the Hotel Executive Committee to develop and execute the property's strategic business plan and departmental strategies.
- Champion a guest-centric culture and drive performance against guest satisfaction metrics including Guest Voice, TrustYou, and LQA benchmarks.
- Provide operational and strategic leadership across Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty and ALL member experience, Royal Service, Health Club, and Valet.
- Develop and manage annual operating budgets, capital planning, monthly forecasts, and departmental profitability through labor and expense control.
- Partner with Revenue Management to maximize RevPAR, ADR, occupancy, and total hotel profitability using analytical tools.
- Build a high-performance culture by leading succession planning, talent recruitment, onboarding, retention, and mentorship.
- Foster positive labor-management relations within a unionized environment.
- Ensure compliance with health, safety, security, brand standards, and Accor sustainability goals.
- Collaborate with other Executive Committee members and third-party partners to deliver an integrated luxury guest experience.
Qualifications
- 5–7 years of progressive Rooms Division leadership in luxury hotels, resorts, or complex hospitality operations.
- Previous experience as Director of Rooms, Executive Assistant Manager – Rooms, Hotel Manager, or an equivalent senior operations role.
- Proven success leading large teams and driving guest satisfaction, colleague engagement, and financial results.
- Strong financial acumen including budgets, forecasts, labor productivity, and P&L management.
- Advanced analytical skills and proficiency with PMS, RMS, labor management, and guest experience platforms.
- Inspiring leadership presence with strong emotional intelligence, influencing skills, and excellent written and verbal communication.
- Flexible schedule availability including evenings, weekends, holidays, and major events.
- Must provide proof of eligibility to be employed in the United States of America.
Nice to have
- Experience managing a unionized workforce.
- Bilingual English/Spanish communication skills.
- A bachelor’s degree in Hospitality, Business, or a related field.
- An MBA or executive leadership certification.
Salary Range
- $150,000 – $190,000 USD
- Discounted hotel rooms and food and beverage rates at sister properties globally
- Learning programs through Accor Academies
- A seat on the Executive Committee at Century Plaza
- Career growth across Fairmont and Accor global luxury portfolios
- Corporate Social Responsibility activities participation
- Health benefits and 401(k)
Salary Range
- Location: Los Angeles, CA, USA
About the company
The Century Plaza Hotel is part of a visionary development and historic landmark, formerly known as the "Western White House" and host to state dinners.
Providing a modernized take on luxury, the hotel offers an energetic workplace built on trust, respect, integrity, and diversity.
As part of Accor, employees are supported in their professional growth and encouraged to bring their authentic selves to work.
Additional information
Discover more about career opportunities and life at Accor by visiting https://careers.accor.com/
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- Relocation assistance if applicable
Full listing
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