Director – Program Excellence
Cielo Talent
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Cielo is seeking a strategic leader to serve as Director - Program Excellence.
In this role, you will drive operational excellence, innovation, and continuous improvement across client programs, ensuring the delivery of scalable, efficient, and high-impact talent acquisition solutions by aligning people, processes, and technology.
This is a remote role for candidates in the US only.
Key responsibilities
- Lead the design and implementation of scalable operating models that support growth and operational efficiency.
- Drive continuous improvement initiatives across client programs using data and analytics to inform strategy and execution.
- Partner with senior business leaders to prioritize and execute strategic initiatives aligned with organizational goals.
- Oversee capacity planning, resource allocation, and performance optimization across delivery teams.
- Develop and track key performance indicators (KPIs) and service level agreements (SLAs).
- Guide change management efforts for the adoption of new processes, tools, and technologies.
- Serve as a strategic advisor to internal and external stakeholders, providing insights and recommendations based on structured data analysis.
- Lead, mentor, and supervise a team of operations and program managers, fostering accountability and high performance.
- Collaborate with solution design and client services to craft and implement custom recruitment solutions.
Qualifications
- Bachelor's degree required; post-graduate degree preferred.
- Minimum of 5 years of experience in talent solutions, operations, or program management.
- Executive stakeholder management experience.
- Proven track record of leading large-scale operational initiatives and managing cross-functional teams.
- Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools.
- Strong background in continuous process improvement methodologies (e.g., Lean, Six Sigma).
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio).
- Excellent communication, analytical, and problem-solving abilities.
- Language requirement: English.
Job details
- Location: Remote (US only)
About the company
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner.
The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group, and Industry Leader designation by NelsonHall.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
