Director – Program Excellence
Cielo Talent
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Cielo is seeking a strategic leader for the Director - Program Excellence role to drive operational excellence, innovation, and continuous improvement across client programs.
This position ensures the delivery of scalable, efficient, and high-impact talent acquisition solutions by aligning people, processes, and technology as a key member of the Cielo leadership team.
The ideal candidate will lead cross-functional initiatives, optimize service delivery, champion best practices to enhance client satisfaction and business outcomes, and lead a team of Managers and/or individual contributors by providing guidance, conducting performance reviews, and supporting professional growth.
Key responsibilities
- Lead the design and implementation of scalable operating models that support growth and operational efficiency.
- Drive continuous improvement initiatives across client programs, leveraging data and analytics to inform strategy and execution.
- Partner with business leaders to prioritize and execute strategic initiatives, ensuring alignment with organizational goals.
- Oversee capacity planning, resource allocation, and performance optimization across delivery teams.
- Develop and track key performance indicators and service level agreements to ensure operational excellence.
- Guide change management efforts, ensuring smooth adoption of new processes, tools, and technologies.
- Serve as a strategic advisor to internal and external stakeholders, providing insights and recommendations based on structured data analysis.
- Lead and mentor a team of operations and program managers, fostering a culture of accountability, innovation, and high performance.
- Act as an escalation point for operational challenges, ensuring timely resolution and stakeholder satisfaction.
Qualifications
- Bachelor’s degree required; post-graduate degree preferred.
- Minimum of 5 years of experience in talent solutions, operations, or project management.
- Executive stakeholder management experience.
- Proven track record of leading large-scale operational initiatives and managing cross-functional teams.
- Experience with recruitment technologies such as ATS and CRM, and data analytics tools.
- Strong background in continuous process improvement methodologies including Lean and Six Sigma.
- Proficiency in Microsoft Office Suite including Excel, PowerPoint, Word, Outlook, and Visio.
- Fluency in English language requirements.
Job details
- Location: Remote (US only)
- Minimum experience: 5+ years
- Work authorization: Candidates must be based in the US
About the company
Cielo is the world’s leading strategic Recruitment Process Outsourcing partner.
The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group, and Industry Leader designation by NelsonHall.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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