Experience Strategy Lead
MSQ DX
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
MSQ DX helps complex organizations create smarter digital products and experiences by combining strategy, technology, design, data, and AI-enabled approaches.
Our Experience Strategy team establishes the foundation for experience design by uncovering customer needs and identifying high-impact opportunities.
A portfolio of work is required to be considered for this position.
As the Experience Strategy Lead, you will turn insights into direction in a highly client-facing role.
Key responsibilities
- Lead experience strategy across complex digital products, platforms, websites, and customer ecosystems.
- Plan and facilitate client workshops, discovery sessions, stakeholder interviews, and strategic readouts.
- Define customer journeys, experience principles, user and task flows, information architecture, intent models, and other strategic experience frameworks.
- Synthesize research, analytics, customer insight, and business priorities into clear strategic direction and recommendations.
- Identify and prioritize experience opportunities, capabilities, and features, translating strategy into actionable roadmaps.
- Partner closely with Business Analysts to connect business and technical requirements with customer needs and experience priorities.
- Collaborate with Content Strategy and Data & Insights to connect experience direction with content needs, research, measurement, and optimization.
- Provide strategic direction as work moves into Experience Design, ensuring solutions remain grounded in the strategy and intended outcomes.
- Guide and develop Experience Strategists while helping evolve the frameworks, methodologies, and quality of work across the practice.
Qualifications
- 8+ years of experience in experience strategy, UX strategy, digital strategy, product strategy, service design, UX, or a related discipline.
- Experience leading strategy for complex digital experiences, products, platforms, or ecosystems.
- Strong background in customer journeys, user and task flows, information architecture, research synthesis, and strategic roadmapping.
- Ability to translate customer, business, and data insights into clear priorities and actionable recommendations.
- Strong workshop facilitation, client presentation, and executive communication skills.
- Experience partnering with Business Analysts and collaborating across design, content, technology, data, and product teams.
- Experience guiding or mentoring strategists and elevating the quality of strategic work.
Nice to have
- Content strategy experience is a plus.
- Agency or consulting experience strongly preferred.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) plan with up to a 4% company match.
- Self-managed personal time off.
- Ongoing learning, mentorship, and professional development opportunities.
Job details
- Role: Experience Strategy Lead
- Location: Remote - US
Pay Range
$150,000 — $180,000 USD
About the company
MSQ DX is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth.
Our core values influence everything we do, cultivating a vibrant culture for extraordinary people while maintaining high standards.
We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares. Everyone at MSQ DX plays an important role in our success, and we value each person's unique contributions to our culture.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- You will lead discovery, facilitate stakeholder workshops, shape experience strategies and roadmaps, and build alignment around key priorities.
- You will also collaborate with cross-functional teams and help mentor Experience Strategists while strengthening practice frameworks and work quality.
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
