Front Desk Agent
Accor Hotels
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Source verified 2 hours agoThe original job page was active during UpVagas' latest lifecycle check.
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
What is in it for you
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Previous customer related experience preferred
- Previous PMS experience an ass
- Proficiency in English (verbal and written), second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
Full listing
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