Group Director, Consumer Services
Power Digital
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology.
We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.
For over a decade, we have relied on Omega, our AI operating system, and Iris, our proprietary intelligence layer, to surface opportunities and execute work with speed and precision, while keeping human judgment and creativity at the center of our operations.
The Group Director, Consumer Services is Power Digital's senior client relationship and revenue leader for lead-generation-driven businesses across personal finance, home services, hospitality, and other D2C verticals.
Key responsibilities
- Own net revenue retention, expansion monthly recurring revenue, and the division's monthly service expansion target.
- Personally manage executive relationships and run monthly check-ins across the top 30-40% of the portfolio by MRR.
- Maintain an accurate retention forecast, track vertical-specific marketing signals, and diagnose risk early to install structural fixes.
- Partner with Account Directors to build value-based business cases for expansion paths like local paid search, SEO, and call tracking.
- Keep Salesforce pipelines updated and serve as the frontline for product and vertical innovation.
- Directly manage Account Directors, oversee associated pods, coach direct reports as AI-Native Growth Directors, and own hiring and career pathing.
- Design AI workflows, run Omega and Iris across the portfolio, and determine AI tool adoption and quality tradeoffs.
- Consult on the division P&L, forecast churn, expansion, new business, and efficiency in partnership with leadership, and resolve client escalations.
- Represent Power Digital in market as a knowledge hub and thought partner for vertical strategy.
Qualifications
- 10+ years of leadership experience in a digital marketing agency, with lead-generation client work across personal finance, home services, hospitality, or other D2C verticals at the AD level or above.
- Department leadership and management experience, including managing Account Directors or senior marketers as direct reports.
- Proven experience managing a P&L for profitable growth.
- Deep marketing fluency in lead-gen funnels, cost-per-lead, cost-per-acquisition, call tracking, speed-to-lead, and marketing-to-sales handoffs.
- Expertise in channel and program strategy, including local and multi-location paid search, local SEO, and call-driven marketing programs.
- Strong measurement expertise regarding attribution methodology for offline conversions and alternative methodologies for skeptical finance stakeholders.
- Familiarity with regulatory and compliance considerations in lead-gen verticals such as TCPA and state licensing.
- Demonstrated ability to present to and push back on C-suite and VP stakeholders using data.
- Expertise in contract negotiation, client retention, client growth, and delivering high NPS metrics.
Nice to have
- Familiarity with Consumer Services-specific platforms, call tracking systems, listings management tools, CRMs, and multi-location franchise marketing platforms.
- Entrepreneurial spirit energized by building products and go-to-market strategies.
Job details
- Location: 100% remote, in-office, or hybrid work styles available.
Work Authorization
Must be legally eligible to work in the U.S.
About the company
Power Digital is an AI-Native Growth Firm partnering closely with clients as an extension of their teams across strategy, execution, and measurement.
Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results.
We value diversity in backgrounds and experiences, believing that inclusive teams are paramount to our success.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
