Helpdesk Specialist
Check Point Software Technologies
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
- Check Point Software Technologies is seeking a Technical Support Specialist to provide first-line technical support to end-users across various communication channels, including phone, email, chat, and in-person.
- In this role, you will respond to user inquiries, troubleshoot hardware and software issues, and resolve technical problems related to computer systems, applications, and network connectivity within established SLAs.
- You must be eligible to work in the United States without sponsorship from an employer now or in the future.
Key responsibilities
- Provide first-line technical support to end-users via phone, email, chat, or in-person.
- Respond to user inquiries, troubleshoot hardware and software issues, and resolve problems within established SLAs.
- Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and IT equipment.
- Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
- Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
- Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
Qualifications
- Proven experience working in a helpdesk or technical support role.
- Some experience with Microsoft Windows support (10/11 Server 2012/2019).
- PC and network connectivity knowledge (Ethernet, TCP/IP).
- Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting with advanced troubleshooting capabilities.
- Exceptional verbal and written communication skills with a customer-focused attitude and strong commitment to high-quality support.
- Ability to work independently, multi-task, and prioritize tasks in a fast-paced environment.
- Must be eligible to work in the United States without sponsorship from an employer now or in the future.
Nice to have
- Mac OS X knowledge.
- Linux knowledge.
- Annual bonus or sales incentive eligibility based on revenue or utilization and individual performance.
Benefits
- Healthcare benefits.
- 401(k) plan and company match.
- Short-term and long-term disability coverage.
- Basic life insurance.
- Stock awards.
- Employee stock purchasing plan.
Job details
- Base wage range: $24/hr - $29/hr.
- Location: United States.
- Work authorization: Must be eligible to work in the United States without sponsorship now or in the future.
About the company
- Check Point Software Technologies provides industry-leading solutions and technical support.
- We are committed to a customer-oriented approach and maintaining high service standards.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
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