Host/Hostess – Kea Lani Restaurant – Casual
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
As a Host/Hostess at Fairmont Hawai'i, you are our guest's first impression of the restaurant and set the tone for their dining experience.
You will serve as a hospitality ambassador connecting guests to delectable cuisine inspired by our diverse culture and island home, helping to accomplish our mission of turning moments into memories.
Key responsibilities
- Adhere to daily checklist and duties listed.
- Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes.
- Ensure the reservation book is properly maintained and have full knowledge of floor plans.
- Ensure sufficient stock of impeccable menus and maintain full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property.
- Resolve any guest issues in a timely, professional and efficient manner while remaining calm and courteous at all times.
- Liaise with the Manager on Duty to ensure service flow in the room is well organized regarding section assignments, breaks, and staff on duty.
- Actively participate in monthly departmental sales promotions and organize time so all side work is completed according to shift demand.
- Adhere to State of Hawaii and EHC food handling safety standards.
- Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service while focusing attention on guest needs.
Qualifications
- 1 year of customer service experience as an asset.
- High School diploma (or equivalent) and/or vocational training.
- Must be able to speak, read, write and understand the English language with good verbal and written communication skills.
- Service-oriented and capable of communicating effectively with persons involved in all levels of authority.
- Possess basic computational ability and computer skills, including Microsoft Word, Excel, and e-mail functions.
- Ability to multi-task and be detail-oriented in a fast-paced, high-volume environment.
- TB Clearance required prior to start date.
- Food Safety Certification or ServSafe Certification required prior to start date.
Nice to have
- OpenTable knowledge preferred.
Hourly Rate
- Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
About the company
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle places.
With us, your personality is valued, and your opportunities for growth know no boundaries, contributing to pioneering the art of responsible hospitality.
Visit www.fairmonthawaiijobs.com to learn more about living and working for Fairmont Hawai'i.
Additional information
- All candidates must possess identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
- This position does not offer sponsorship of work visas, and applicants must be legally eligible to work in the United States. Resumes submitted that cannot fulfill these requirements will not be considered.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
