Housekeeping Manager
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Faena New York is seeking a Housekeeping Manager to oversee daily department operations, ensuring exceptional cleanliness, order, and presentation across guest rooms, public areas, and back-of-house spaces.
This role manages scheduling, quality inspections, and staff training, maintaining Forbes-level execution and world-class guest service.
The position offers an annual compensation of $85,000 per year.
Key responsibilities
- Lead daily housekeeping operations, managing team assignments and productivity expectations.
- Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
- Train team members on Faena service standards, safety, chemical handling, and room care techniques.
- Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
- Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
- Assist with hiring, onboarding, scheduling, and team development initiatives.
- Monitor inventory levels and ordering of linens, guest supplies, and amenities.
- Support VIP and special guest room preparation, follow-up service, and lost and found documentation.
- Perform Manager on Duty responsibilities and lead by example in guest service recovery.
Qualifications
- Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
- Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
- Strong understanding of NYC DOH and OSHA compliance requirements.
- High school diploma or equivalent required; Hospitality degree preferred.
- Ability to perform medium work: exerting up to 40 pounds occasionally, 20 pounds frequently, and up to 10 pounds constantly, including lifting or moving up to 25 pounds.
- Ability to remain active, move safely in uneven or confined spaces, and handle prolonged periods sitting or working at a computer.
Nice to have
- Experience in union environments.
- Bilingual proficiency in Spanish and English.
Job details
- Annual compensation: $85,000 per year.
- Location: New York, NY.
About the company
Faena New York provides a luxurious hospitality environment committed to world-class guest service, high standards of presentation, and Forbes-level execution across all property operations.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
