Housekeeping Manager
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Housekeeping Manager provides day-to-day operational leadership for the Housekeeping Department at Ala Moana Hotel by Mantra, ensuring consistent cleanliness, presentation, safety, and readiness of guest rooms and public areas.
Positioned above the Assistant Housekeeper, this role oversees daily execution, guides supervisory team members, and resolves escalated issues while supporting senior departmental leadership in staffing, cost control, and quality assurance.
The position offers a salary range of $69,300 to $77,000 annually, determined by job-related knowledge, skills, and experience.
Key responsibilities
- Oversee daily housekeeping operations and coordinate the work of assistant housekeepers, room attendants, housepersons, and cleaners to meet service and productivity standards.
- Delegate assignments, monitor room status, and work with Front Office and Maintenance to ensure timely guest room readiness and deficiency resolution.
- Conduct room and public area inspections, review findings, and implement corrective actions for recurring issues.
- Review staffing requirements against occupancy forecasts, prepare work schedules, and monitor payroll, overtime, and labor productivity.
- Lead onboarding, training, coaching, and performance follow-up for assigned team members, supporting counseling and disciplinary processes.
- Investigate escalated guest complaints and service deficiencies, coordinating prompt recovery and preventive measures.
- Oversee Lost and Found procedures, safety compliance, chemical handling, safety data sheets, and hazard reporting.
- Coordinate deep-cleaning programs, inventory controls, supplies, equipment, and linen management, including monthly linen inventories.
- Support senior leadership in monitoring operating budgets, labor forecasts, capital equipment recommendations, and departmental recordkeeping.
Qualifications
- Minimum 4 years of progressive housekeeping experience in a large hotel or comparable operation.
- Experience directing supervisors and multiple housekeeping work groups with strong coaching, communication, and guest-service skills.
- Working knowledge of housekeeping quality standards, safety practices, chemical handling, inventory management, and departmental operating procedures.
- Ability to prioritize competing operational demands, exercise sound judgment, and collaborate across hotel departments.
Nice to have
- Demonstrated supervisory or management responsibility.
- Experience with labor scheduling, payroll review, occupancy forecasting, productivity monitoring, and budget controls.
- Experience working in a union environment.
Benefits
- Comprehensive Medical, Dental, Vision, and Drug coverage, plus an Employee Assistance Program.
- Paid vacation, sick leave, and holidays.
- Parking options and a bus subsidy for commute support.
- Complimentary meal during shifts in the Team Member Cafeteria.
- Uniforms provided or dry-cleaning allowance.
- Exclusive hotel discounts through Accor's global network of properties.
- Access to training, development programs, and career growth opportunities.
Job details
- Location: Ala Moana Hotel by Mantra
- Salary: $69,300 to $77,000 annually
About the company
At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. We are committed to fostering an inclusive culture and providing a supportive, engaging work environment that promotes well-being and professional growth.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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