Housekeeping Supervisor
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.
This role supervises Room Attendants, Turndown Attendants, and Housepersons/Lobby Attendants, reporting to the Executive Housekeeper or Housekeeping Manager.
Key responsibilities
- Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
- Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
- Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
- Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issues assignments and supplies or goods to staff at the beginning of the shift.
- Helps the Executive Housekeeper control inventory, ensure proper supplies are available, and maintain the department checkbook while watching expenses.
- Responds to guest requests, concerns, and problems, and works with the Front Desk and Engineering staff as necessary.
- Logs items into the Lost and Found using Go Concierge to maintain controls and ensure guest satisfaction.
- Implements emergency training and procedures and uses a 2-way radio professionally and efficiently.
Qualifications
- High school education or equivalent experience.
- One to two years in a related position with this company or other similar properties.
- Working knowledge of housekeeping and hotel services, policies, and operations, with demonstrated supervisory experience and skills.
- Good eye for detail and good communication skills.
- Must pass a background check.
- Physical ability to bend down and get on and off the floor numerous times per day.
Additional information
All information will be kept confidential according to applicable guidelines.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- Assists evening staff with duties including lobby cleaning, turndown service, and outside area maintenance, and must be able to open, close, or work any shift during special events.
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
