Human Centered Change Senior Manager- Public Sector
Salesforce
Opportunity published from Workday · applications stay with the original hiring source.
About the opportunity
Salesforce is seeking a Human-Centered Change Senior Manager within the Experience Services Competency in Salesforce Professional Services.
This role ensures delivery excellence and quality across customer engagements, combining strong Public Sector consulting experience with deep expertise in Human-Centered Change services.
You will act as a trusted advisor, leading transformation initiatives in the agentic era and partnering with customers to drive success using AI tools and human-centered design principles.
Candidates must be United States citizens.
Key responsibilities
- Serve as a trusted advisor to customers, advising on change management best practices, strategic advisory, and potential areas for improvement.
- Conduct change impact, readiness, and barrier analyses, stakeholder interviews, and process reviews to establish a foundation for transformation success.
- Develop and execute holistic change strategies for complex transformation initiatives, defining KPIs, success metrics, and scaling human-centered change practices.
- Lead change management activities including needs analysis, communication planning, training planning and delivery, and leverage AI tools in plan creation and execution.
- Drive stakeholder alignment, engagement, and cross-functional partnerships to implement new ways of working across functions.
- Coach senior leaders, managers, and supervisors on Human-Centered Change best practices and articulate the value of change strategies.
- Integrate human-centered service design, behavior change science methodologies, and Design Thinking into the roadmap for customer self-sustainment.
- Collaborate with program management teams to integrate change strategies, manage risks proactively, and resolve issues completely.
- Lead other Human-Centered Change team members on customer engagements to drive results and serve as an escalation point.
Qualifications
- Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation within cross-functional teams.
- Experience leading Human-Centered Change, Business Value, or Design Thinking relevant workstreams with deep knowledge of change management principles, methodologies, and tools.
- Application of AI tools in Human-Centered Change services delivery.
- Excellent verbal and written communication skills with strong workshop design and facilitation skills.
- Proactive, resourceful, creative problem solver capable of navigating dynamic situations.
- Proven track record of building customer relationships and connecting with people in diverse roles.
- Prosci® Change Management Certification.
- Proven experience with Public Sector customers including Federal Civilian, Defense, State and Local Government, Nonprofit, or Education.
- BA/BS or MA/MS in a related field, or equivalent experience.
Nice to have
- Salesforce Administrator Certification
- Salesforce Strategy Designer Certification
- Salesforce Agentblazer Innovator or Agentblazer Legend Credential
Benefits
- Time off programs
- Medical, dental, and vision insurance
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k) program
- Employee stock purchasing program
Job Category
Customer Success
- Location: United States (Specific ranges apply to California, New York, Boston, Chicago, Seattle, and Washington DC)
Work Authorization
United States citizenship required
Salary Range
- $150,100 - $227,000 annually (Base salary; higher range of $180,200 - $247,900 for specific high-cost locations)
About the company
Salesforce is the #1 AI CRM, uniting humans and agents to drive customer success.
The company values innovation, trust, and equality, leading workforce transformation in the agentic era.
Salesforce Professional Services delivers cutting-edge solutions to help organizations achieve their goals and create amazing customer experiences.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- This position requires a willingness to travel up to 25-30% of the time and an understanding of the value of working onsite with customers.
- The typical base salary range is $150,100 to $227,000 annually, with a range of $180,200 to $247,900 per year applicable in California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC.
- Incentive compensation and equity (where applicable)
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
