IT Support Technician III
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About this opportunity
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life.
We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
Like our products, we work better together.
Core Hours
Monday - Friday 10am to 6pm (Ability to cover other shifts as needed for team coverage)
Reports to: IT
Support Manager
Direct Reports
What You’ll Do
Provide frontline technical support for Axon employees across Mac, Windows, Linux, mobile devices, applications, and peripherals.
Work within the shared IT Support queue, owning assigned incidents and requests through resolution and targeting first-touch resolution whenever possible.
Troubleshoot hardware, software, connectivity, account access, and endpoint issues using established support processes and enterprise tools.
Escalate complex issues when necessary, providing clear documentation of the issue, troubleshooting performed, impact, and next steps.
Key details from the source
- You’ll work independently to resolve day-to-day technical issues, deliver a high-quality employee experience, and escalate more complex problems with clear documentation and context.
- This role is ideal for someone who has a strong foundation in IT support, enjoys troubleshooting, and is ready to continue developing their technical skills within a global enterprise environment.
- Location: Onsite – Scottsdale,
- Support new-hire onboarding, including device provisioning, software installation, account access verification, and equipment delivery.
- At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role.
Full listing
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