Manager – Customer Technology Operations
Cielo Talent
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Manager - Customer Technology Operations drives operational excellence within our Customer Technology team.
This role is responsible for managing vendor relationships, maintaining operational documentation, and supporting product management initiatives, including leading communication efforts for Customer Technology.
Job details
- Location: United States - Remote
- Work authorization: You must have the legal right to live and work within the United States.
Key responsibilities
- Identify and implement process improvements across Customer Technology and maintain organized operational documentation.
- Monitor and report on operational metrics and KPIs while developing best practices for efficiency.
- Create and distribute detailed release notes, manage Jira operations, and oversee Zendesk administration.
- Develop and maintain training materials for customer technology solutions and support voice of customer activities.
- Oversee vendor relationships, including contract management, invoicing, PO processes, tracking signatures, and vendor sunset processes.
- Lead communication efforts for operations, including technology outage communications.
- Organize and facilitate governance meetings, including agenda setting, documentation, and follow-up.
- Ensure effective change management processes are followed and documented.
Qualifications
- Bachelor's degree in business, Technology, or related field, or 5+ years of experience in technology operations or a similar role.
- Strong project management, organizational, and time management skills.
- Excellent verbal and written communication abilities.
- Proven experience with vendor management and contract administration.
- Proficiency in ZIP, Jira, Zendesk, Microsoft Office Suite, and Smartsheet.
- Experience in technology operations within a Talent Acquisition organization.
- Strong attention to detail, process orientation, and problem-solving skills.
- Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Source transparency. UpVagas organizes information provided by the company or recruitment source. Always review the original listing before submitting personal information.
