Mission Engineer – Albany
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
At Axon, we are on a mission to Protect Life, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging, and meaningful, empowering you to take ownership and drive real change.
In this embedded role, you are the primary owner of customer outcomes within a strategic account, accountable for the full lifecycle of Axon's ecosystem.
You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate.
You will maintain a consistent onsite presence approximately 3 to 4 days per week.
Key responsibilities
- Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes.
- Design and ship working tools on Axon's platform, including AI agents, workflows, automations, integrations, and data pipelines.
- Build with Axon products, configuring and extending DEMS, Fusus, AI Era, Records, and related systems in the agency environment.
- Apply responsible innovation guardrails, including CJIS compliance, evidence integrity, and privacy, in every build.
- Build and deploy AI-powered workflows like agents, prompts, RAG, and evaluations to solve defined agency problems.
- Assess workflows onsite, identify friction, and define operational transformation strategies with agency leadership and stakeholders.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services teams.
- Track customer success metrics, time-to-first-production-use, and adoption depth by role and site.
Qualifications
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven builder experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Comfort working across technical and operational domains, including hardware, software, cloud, and integrated systems.
- Strong communication skills with both technical teams and senior stakeholders, including command staff in mission-critical environments.
- Full ownership mentality in ambiguous, fast-changing environments with the ability to navigate competing priorities.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Legal eligibility to work in a firearms environment may be required for some roles.
Nice to have
- Former law enforcement or military experience.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs.
Base Pay Range
$127,500 — $204,000 USD.
- Location: Onsite presence required approximately 3-4 days/week.
About the company
Axon is a total compensation company where compensation is made up of base pay, bonus, and stock awards. We are explorers pursuing society's most critical safety and justice issues, connecting with candor and care to build a safer world.
Additional information
For more details on our benefits offerings, please visit https://www.axon.com/careers.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
