Mixed-Methods Research Manager
OGC Global
Opportunity published from Recruitee · applications stay with the original hiring source.
About the opportunity
OGC is partnering with a leading telecommunications client to find an analytical, detail-oriented Mixed-Methods Research Manager.
In this role, you will support the analysis and measurement of customer experience, focusing on NPS and other CX metrics, while working across multiple data sources to identify trends and translate findings into actionable insights.
This position requires a fiercely independent, strong analytical thinker with a true 50/50 balance of qualitative and quantitative expertise.
You will move beyond reporting numbers to develop clear narratives around customer experience trends, support dashboards and reporting, and work collaboratively with stakeholders to answer complex business questions.
End-to-End Research Management
Take complete, independent ownership of managing and executing a truly 50/50 mix of quantitative and qualitative research projects from start to finish.
NPS Analysis
Analyze NPS and other customer experience data to identify trends, drivers, and opportunities for improvement.
Data Synthesis
Pull together data and signals from multiple sources to develop a clear understanding of customer experience performance and trends.
- Reporting & Dashboards: Create, maintain, and manage CX dashboards and recurring reporting, ensuring data is accurate, relevant, and easy to interpret.
Insight Development
Apply deep critical thinking to translate analytical findings into clear narratives and actionable insights that explain the "why" behind customer experience trends.
Stakeholder Support
Act as a strategic partner to CX, Research, Analytics, and business stakeholders by challenging assumptions, defining objectives, and providing data-driven recommendations.
- Research & Measurement: Support ongoing CX measurement initiatives and pilots as the client evolves its approach to understanding customer journeys and experiences.
Cross-Functional Collaboration
Work across teams and data sources to connect information, identify patterns, and support broader CX strategy and decision-making.
Qualifications
- Experience: 4 to 8 years of experience in an analyst role within Customer Experience, Market Research, Consumer Insights, Business Analytics, or a related field.
Qual/Quant Expertise
Proven, equally strong capabilities in both qualitative and quantitative research methods to analyze data and generate actionable insights.
Strong Analytical Skills
- Demonstrated ability to analyze large or complex datasets, identify meaningful trends, and draw clear conclusions from data.
NPS Experience
- Experience working with NPS, customer satisfaction, survey data, CX metrics, or similar customer-focused measurement.
- Reporting & Visualization: Strong experience with Excel and/or data visualization and dashboarding tools such as Tableau, Power BI, or similar platforms.
Data Storytelling
Ability to turn data into a compelling, easy-to-understand narrative and communicate key implications to stakeholders.
- Communication: Strong written and verbal communication skills, with confidence presenting findings and insights to cross-functional teams.
- Critical Thinking & Autonomy: A fiercely independent, proactive critical thinker who questions the status quo and brings their own strategic perspective.
Job details
- Location: Philadelphia, PA (Hybrid, 4 days per week on-site)
- Experience level: 4-8 years
About the company
OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience program design and optimization.
We partner with some of the world's leading organizations across Financial Services, Specialty Retail, Telecommunications, Hospitality, and Software.
We help our clients gain a deeper understanding of their customers, translate research into actionable insights, and improve business processes and customer experiences.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- This is a hybrid role based in Philadelphia, PA, requiring candidates to commute to the office 4 days per week.
Full listing
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