Night Auditor
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Reporting to the Front Office Manager, this role requires delivering professional, friendly, and engaging service to all guests. You will manage guest arrivals, settle accounts, and provide helpful information regarding hotel facilities while maintaining high service standards.
Key responsibilities
- Greet, check in, and settle guest accounts while following all service standards
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures, and safety policies
- Perform Night Audit duties
- Other duties as assigned
Qualifications
- Previous customer-related experience preferred
- Previous PMS experience an asset
- Proficiency in English (verbal and written); second language an asset
- Computer literate in Microsoft Windows applications with the ability to type 25 words per minute
- Professional presentation and strong interpersonal and problem-solving abilities
- Highly responsible, reliable, and able to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team and focus attention on guest needs
- Physical ability to frequently stand and walk throughout the shift, with occasional kneeling, pushing, pulling, lifting, and ascending or descending ladders, stairs, and ramps
Benefits
- Paid time off
- Medical, Dental, and Vision Insurance, and 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities, such as the Sustainability Committee
Job details
- Location: Fairmont Austin
About the company
Fairmont Austin features a team of Heartists committed to working together, supporting each other, and providing the best guest experience under the philosophy of Feel Valued, Feel Sparked, We Are One.
Additional information
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
