Order Management Analyst
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
Join Axon on our mission to Protect Life.
As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations.
You will independently manage complex bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.
Key responsibilities
- Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
- Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
- Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
- Partner with Sales, Sales Operations, Finance (AR), Fulfillment Team, and Product teams to remove blockers and drive timely fulfillment.
- Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
- Drive continuous improvement initiatives, including automation and workflow optimization.
- Deliver process training and mentor junior analysts to elevate team capability.
- Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.
Qualifications
- 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments.
- Proven ability to independently manage complex global transactions with minimal supervision.
- Strong understanding of revenue controls, audit requirements, and booking compliance.
- Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
- Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
- Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
- Continuous improvement mindset with experience implementing process enhancements or automation.
Nice to have
- Ability to work in a West Coast hub and cover west coast hours.
- Experience mentoring junior team members.
- Background in driving automation and workflow optimization.
- Familiarity with firearms environment regulations if applicable.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Job details
- Location: Onsite at one of our Axon Hubs Tuesday-Friday (San Francisco (Presidio), Seattle, Scottsdale, NYC, Atlanta, Sterling, Boston) with remote flexibility on Mondays.
- Reports to: Director, Order Management
Base Pay Range
$57,000 — $91,200 USD (total compensation includes base pay, bonus, and stock awards).
- Additional conditions: Some roles may require legal eligibility to work in a firearms environment. All employees must be committed to environmental, health, and safety regulations.
About the company
At Axon, we are explorers pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
Life at Axon is fast-paced, challenging, and meaningful, allowing you to take ownership and drive real change.
Additional information
For more details on benefits and career opportunities, visit https://www.axon.com/careers. For accommodation requests during the recruiting process, email [email protected].
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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