Product Specialist
Jump
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About the opportunity
- Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests.
- Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed in this vital customer-experience-obsessed role reporting to Som Ameri, Product Specialist Manager.
- This is a hybrid role based in Draper, UT, requiring 4 days in the office and 1 day remote, and candidates must be United States residents.
Key responsibilities
- Help manage the high-velocity, high-volume Jump Help Desk, which uses a chat interface powered by Intercom.
- Serve as a representative of Jump by responding quickly and professionally to financial advisors.
- Debug and resolve some customer issues live over Zoom calls and leave customers feeling delighted.
- Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
- Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
- Help establish Jump as the category leader, trusted and loved by customers, and build Jump into an exceptional place to work.
Qualifications
- Top-5 percent writer and verbal communicator who is clear, professional, and quick.
- Ability to learn and work quickly and independently with meticulous attention to detail and strong multi-tasking skills.
- Strong relationship builder who is a professional and personable ambassador, responsible, and accountable.
- Comfortable using technical interfaces and skilled at methodical troubleshooting without requiring computer programming, math, or AI knowledge.
- Understanding of and excitement for working at an early-stage tech company and helping financial advisors leverage cutting-edge AI.
- High-performing student with a required college degree.
- 1 to 5 years of professional experience, preferably in a customer-facing role in tech, though new college grads are also hired.
Nice to have
- 1-5 years of professional experience in a customer-facing role in tech.
Benefits
- Salary range of $65,000 to $80,000 plus equity.
- Flexible PTO.
- $500 WFH Stipend and a laptop plus $500 budget for workspace setup.
- Medical benefits including a $0 premium health plan for your family.
- Ancillary benefits including Dental, Vision, Life, Disability, and Indemnity.
- Tax savings accounts including 401k, HSA, FSA, Dependent Care FSA, and Commuter benefits.
- Paid Parental Leave of 2-4 weeks non-birthing and 6-16 weeks birthing, depending on tenure.
Job details
- Title: Product Specialist
Reports To
Som Ameri (Product Specialist Manager)
- Location: Draper, UT
- Status: Hybrid (4 days in office, 1 day remote)
Remote Restrictions
Must be a resident of United States
- Compensation: $65,000-$80,000 plus equity
About the company
- Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows, expanding into other advisor workflows and finserv verticals.
- Jump leads its category in market share, customer satisfaction, and analyst rankings.
- Customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, and Integrated Partners.
- Launched in 2023 by repeat entrepreneurs, Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi. Team values are High Velocity, World Class, and Direct + Kind + No Drama.
Full listing
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