Professional Services Manager II, Enterprise
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
Join Axon as a Professional Services Manager to drive pre-sale and post-sale initiatives for our product suite, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages.
You will act as a Trusted Advisor, managing deployment and ensuring customers maximize the value of our solutions to enhance workflows.
In this role, you will report to the Manager, Professional Services with zero direct reports.
The position is remote from the United States with up to 75% travel required throughout North America and potential for international travel.
Key responsibilities
- Engage with corporate leaders, technology decision-makers, and program managers for pre-sale consulting, test and evaluations, and deployment needs assessments.
- Plan, coordinate, and execute post-sale program implementations for Axon’s hardware and software product suite.
- Manage large and/or complex deployments, ensuring clear project scope, met timelines, and effective stakeholder communication.
- Interact closely with C-Suite Leadership, Directors of IT, and Directors of Security to ensure successful adoption.
- Develop and deliver comprehensive training plans, materials, and documentation for deployment milestones.
- Document and communicate customer feature requests and issues to sales, product management, and internal stakeholders.
- Partner with Sales, Customer Success, Finance, and Product Management to ensure a unified approach to project outcomes.
- Utilize Smartsheets to manage project timelines, track resource allocation, and report project status.
Qualifications
- BS/BA or equivalent knowledge and experience.
- Extensive experience in project management, coordination, and resource tracking.
- Experience implementing and/or leading an Axon body-worn camera program.
- Understanding of software and hardware implementation, particularly in SaaS environments.
- Proficiency in Smartsheets or similar project management tools.
- Experience working with corporate, retail, and security-based organizations.
- Excellent written and verbal communication skills to structure projects and align stakeholders.
- Ability to work independently and take ownership while collaborating across teams.
Nice to have
- In-depth knowledge of Axon products and digital evidence management systems.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Job details
- Location: Remotely from the United States
- Travel: Up to 75%
Base Pay Range
$78,525 — $125,640 USD
- Additional details: Axon is a total compensation company including base pay, bonus, and stock awards. Benefits may vary based on employment nature and location. Visit https://www.axon.com/careers for more information.
About the company
At Axon, we are on a mission to Protect Life, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and meaningful. Here, you will take ownership, drive real change, and grow while working hard for a mission that matters.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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