PSO Program Manager, Community Connect
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About this opportunity
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life.
We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.
Like our products, we work better together.
Location
Travel: Approximately 30%
Reports to: Manager, Program Management (Community Connect)
Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting that support consistent program delivery.
Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve the customer experience.
Key details from the source
- As the PSO Program Manager, Community Connect, you will lead the operational health and scalable execution of the Community Connect program across Axon’s U.S. customer base and growing international footprint.
- This includes maintaining visibility into program performance, work-order health, delivery dependencies, technical readiness, and customer-impacting risks; strengthening the processes, tools, and playbooks used across the team; and ensuring complex issues receive the appropriate cross-functional attention.
- You will also provide consultative support for hardware deployment readiness, remote hardware configuration and activation, connectivity, and camera integration requirements.
- Your work will enable agencies to launch and sustain Community Connect programs that extend operational visibility, strengthen community participation, and scale responsibly without compromising privacy or the customer experience.
- Support the deployment of Cores placed in the field by Community Connect team members, including remote configuration, activation, validation, and onsite technical support when needed.
Full listing
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