Raffles Boston – General Manager
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
- As the General Manager, you will embody luxury hospitality through a dynamic, hands-on approach focused on developing people and fostering an entrepreneurial spirit.
You will serve as a true brand and guest ambassador by challenging conventions, seeking solutions, and infusing innovation into every hotel and business function.
- Your leadership will blend diplomacy with relationship-building prowess to cultivate strong connections with internal and external stakeholders, including Owners and the Community.
You will engage with ownership, strategize revenue enhancements, and utilize a refined sense of finance and business acumen to drive world-class products and services while weaving local heritage into authentic guest experiences.
Key responsibilities
- Build quality relationships with the management team, owners, and community while fostering an inclusive, collaborative, and speak-up work environment based on trust and respect.
- Understand luxury hospitality standards, handle VIP guests and international protocols for government officials and royalty, and monitor feedback to optimize satisfaction.
- Formulate strategic business plans aligned with the ownership group's investment objectives to maximize financial performance, control costs, and drive sales, marketing, and revenue management.
- Support professional growth by coaching, mentoring, recognizing achievements, and providing regular feedback and development opportunities for colleagues.
- Oversee renovation projects, navigate complex situations with transparency, and maintain constructive relationships as applicable with labor unions.
- Market plans and ideas successfully, negotiate win-win solutions, and communicate organizational vision and expectations clearly to inspire the team.
Qualifications
- Prior experience in a luxury hotel General Manager position.
- Strong educational background with professional qualifications and a continuous learning mindset.
- Fluent in English.
- Proven track record of building a strong service and quality culture.
- Strong people skills with a track record of fostering positive, inclusive, high-performing cultures.
- Experience in managing owner relations and demonstrated leadership, organizational, and interpersonal skills.
- Strategic thinker with excellent communication, presentation, and commercial capabilities.
- Professional demeanor with an entrepreneurial spirit, creative mindset, and strong time management skills.
Job details
- Salary range: $340,000 - $390,000 plus bonus and benefits
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Full listing
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