Refreshment Attendant
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Fairmont is seeking a dedicated Mini Bar Attendant to take daily inventory, restock guestroom refreshment centers, and maintain product quality, accurate charges, stock control, and brand presentation standards.
This role requires close coordination with Housekeeping, Front Office, and Engineering to report discrepancies, billing exceptions, and maintenance issues while delivering professional, friendly, and engaging service to all guests.
Candidates must be able to work flexible hours, including weekends, and meet all physical and age-requirement demands associated with handling food, beverages, and alcoholic items.
Key responsibilities
- Identify expired, damaged, or missing Mini Bar products and rotate stock using first-expiring, first-out (FEFO) procedures.
- Follow guestroom entry, privacy, Do Not Disturb, safety, and sanitation policies when handling food and beverages.
- Replenish in-room refreshment centers, execute room deliveries, and generate or distribute charges for Mini Bar use.
- Perform administrative tasks such as reporting, inventory, ordering, and legibly documenting orders when systems are down.
- Anticipate guest needs, respond promptly, maintain positive guest relations, and resolve complaints to ensure satisfaction.
- Maintain complete knowledge of all stocked items, state liquor regulations, hotel services, P.O.S systems, and equipment use.
- Endure physical movements including constant standing, walking, reaching 1-2 feet, kneeling, pushing, pulling, and lifting or transporting items weighing 20-40 pounds.
- Maintain cleanliness, sanitation, and organization across assigned work areas and rectify any deficiencies.
Qualifications
- High school diploma or equivalent preferred, with relevant experience considered.
- Previous hotel, Mini Bar, inventory, housekeeping, or food and beverage experience preferred.
- Luxury hospitality experience and strong guest service awareness.
- Ability to communicate clearly, read product labels, maintain legible records, and use basic arithmetic.
- Meet applicable age requirements for assigned alcoholic-beverage duties and complete required alcohol-awareness, food safety, and safety training.
- Ability to use hotel SmartCube, property management and inventory systems, or tablets.
- Highly organized, detail-oriented, reliable, and able to work independently while protecting guest confidentiality and hotel inventory.
Benefits
- Generous Paid Time Off
- Comprehensive Health Coverage including Medical, Dental, and Vision Insurance
- Complimentary Shift Meal
- Exclusive Employee Benefit Card with discounted room rates at Accor hotels worldwide
- Professional Development through our Academy
- Corporate Social Responsibility initiatives such as Planet 21
- Career Advancement Opportunities for national and international promotions
Full listing
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