Reservations Group Coordinator (Full Time)
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
The Group Rooms Coordinator is responsible for coordinating all group room reservations and ensuring seamless communication between Sales, Revenue Management, Front Office, Reservations, and Event teams.
This role plays a critical part in delivering exceptional guest experiences by managing rooming lists, group inventory, VIP arrangements, and group-related communications with accuracy and attention to detail.
You will join a collaborative team dedicated to delivering exceptional luxury experiences, working alongside passionate Heartists who support one another, anticipate guest needs, and bring the commitment to Make Special Happen to life every day.
Key responsibilities
- Manage and maintain all assigned group and tour room blocks in accordance with contracted agreements, booking recaps, and amendments.
- Review and interpret group contracts to ensure reservation setup aligns with contractual terms and conditions while establishing accurate group headers, rate codes, package inclusions, and billing instructions.
- Serve as the primary reservations contact for assigned groups from contract turnover through departure, communicating professionally with meeting planners, travel partners, and group contacts.
- Support revenue management strategies by monitoring pick-up, cut-off dates, attrition, block utilization, and identifying opportunities to maximize room revenue.
- Maintain accurate guest records, profiles, preferences, and stay history within Opera, ALICE, ACDC, Kipsu, and other hotel systems.
- Support the Accor Live Limitless (ALL) loyalty program through enrollment, member recognition, profile management, and redemption support while ensuring VIPs and repeat guests receive appropriate amenities.
- Take ownership of guest concerns from initial contact through resolution, handling complaints with professionalism, empathy, urgency, and discretion.
Qualifications
- High School Diploma or GED required; Associate's or Bachelor's Degree in Hospitality Management, Business, or related field preferred.
- Minimum one (1) year of luxury hospitality, guest services, concierge, reservations, or customer service experience preferred.
- Previous experience in hotel reservations, front office, sales, group housing, or luxury hotel and resort environments strongly preferred.
- Previous experience with luxury resorts or LQA environments preferred.
- Proficient in Microsoft Office and hotel reservation systems (Opera preferred).
- Excellent verbal and written communication skills with strong organizational and time management abilities.
- Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
Nice to have
- Experience with ALICE, ACDC, and Kipsu hotel systems.
- Familiarity with luxury resort operations and LQA standards.
- Background in hospitality management or related academic fields.
Visa Requirements
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
About the company
Accor is a worldwide leader that welcomes you as you are, allowing you to find a job and brand that matches your personality.
The company supports continuous growth and learning, ensuring work brings purpose to your life and offering limitless possibilities to explore.
Discover the life that awaits you at Accor by visiting https://careers.accor.com/
At Fairmont Hotels & Resorts, guests are offered the finest hospitality experience in each destination, supported by exceptional employee opportunities, industry-leading training, career development, recognition, and rewards.
Key details from the source
- Fairmont is a celebrated collection of hotels including landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.
Full listing
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