Senior Forward Engineer-Diagnostic Suite
DeepHealth
Opportunity published from Recruitee · applications stay with the original hiring source.
About the opportunity
The Senior Forward Deployment Engineer, DxS helps customers adopt DeepHealth’s Diagnostic Suite (DxS) correctly as one integrated solution.
This individual contributor role owns the end-to-end technical design across core PACS, Viewer, Reporting, integrations, and AI for assigned customers, leading product-area FDEs, coaching implementation teams, and resolving complex cross-component issues.
Reporting to the Service Engineering Lead, Enterprise Intelligence, the position operates within DeepHealth’s Forward Deployment Engineering function.
It bridges Technical Delivery Manager (TDM), Product, Service, and Solution Delivery teams to ensure smooth customer adoption, while transitioning best practices, driving AI adoption strategies, and supporting site reliability.
Key responsibilities
- Own end-to-end technical solution design of the Diagnostic Suite for assigned customers, combining core PACS, Viewer, Reporting, integrations, and AI into one clinical workflow.
- Lead suite-level technical discovery with customers and implementation teams, producing the solution design and configuration plan for implementation.
- Lead product-area FDEs (Reporting Pro, Viewer, HL7 Integration) and own OS/Core PACS configuration directly to deliver a consistent customer solution.
- Train and coach implementation teams on suite-level configuration standards; maintain reference architectures and deployment playbooks.
- Serve as customer-facing technical lead during go-lives, hypercare, and escalations spanning multiple components, providing technical support (approximately 20–30% of time).
- Convert recurring customer needs into standardized workflows and product requirements, and own the AI adoption strategy across the DxS suite.
- Own escalation of engineering issues for assigned accounts by triaging, documenting reproducible defects, and tracking status with engineering.
- Support site reliability (SRE) for assigned accounts by monitoring service health, participating in incident response, and driving reliability improvements.
Qualifications
- Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience.
- 8+ years of overall experience in healthcare IT, medical imaging, or clinical systems.
- 5+ years in a customer-facing technical role across multiple enterprise imaging components (PACS, viewer, reporting, RIS), such as solutions engineer, technical consultant, or senior implementation engineer.
- In-depth knowledge of DICOM and HL7 v2, and how they connect across the radiology order-to-report workflow.
- Hands-on configuration of PACS and diagnostic viewers, and experience integrating radiology reporting systems such as PowerScribe.
- Strong understanding of end-to-end radiology clinical workflow, including RIS, worklists, reading, reporting, and results distribution.
- Working knowledge of cloud-hosted applications (GCP, AWS, or Azure), networking, storage, and SSO/authentication.
- Demonstrated ability to communicate technical decisions to radiologists, IT leaders, and executives, including in escalated situations.
- Microsoft Office experience required.
Nice to have
- Imaging informatics or clinical credential such as CIIP, PARCA, or ARRT(R).
- Experience deploying or supporting clinical AI applications in radiology.
- Experience in a regulated medical device environment (FDA 21 CFR 820, ISO 13485, IEC 62304) and with ITIL practices.
Benefits
- Remote work environment across the United States.
- Competitive salary range of 135,000 to 150,000 USD, dependent upon experience.
Job details
- Location: Remote (United States)
- Compensation: 135,000-150,000 USD (Dependent upon experience)
- Travel: Up to 25% domestic / international
- Reports to: Service Engineering Lead, Enterprise Intelligence
About the company
DeepHealth provides advanced imaging and diagnostic solutions designed to streamline clinical workflows and improve patient care outcomes.
Through its innovative Forward Deployment Engineering function, the company partners closely with healthcare providers to ensure seamless technology adoption, integration, and clinical reliability.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- This remote position requires domestic and international travel up to 25%, primarily for customer discovery, go-lives, and escalations.
Full listing
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