Senior Product Builder, Field Experience and GTM, Fusus
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
- Join Axon on our mission to Protect Life, pursuing critical safety and justice issues with our ecosystem of devices and cloud software.
- As part of Axon Fusus, you will act as a hands-on product builder to own the field experience for Sales, Customer Success, and Professional Services, ensuring our customer-facing teams are equipped, supported, and confident.
- This is an individual contributor role where you will work directly with the field, utilizing a substantial AI budget and room to experiment to build solutions using AI, software, and better ways of working.
Key responsibilities
- Understand the field and earn its trust by spending time with sellers, CSMs, and PSO teams to observe conversations, launches, demos, and deployments.
- Make launches work for the field by driving consistent launch definitions and readiness expectations with Product and other owners.
- Publish quarterly roadmap updates, working with Product to cover available capabilities and expected features over the next two quarters or by year-end.
- Make the product demonstrable by learning Fusus deeply, building reliable demo environments, representative data, connected devices, and repeatable workflows using AI and automation.
- Build the experience end to end, owning how people find product information, get contextual answers, prepare for customers, run demos, and establish trials.
- Personally create solutions using AI, automation, APIs, and lightweight software to move from an observed problem to working tools and workflows.
- Drive organizational work by resolving conflicting information, clarifying ownership, and partnering with Product, Engineering, and operational owners.
- Own adoption and ongoing improvement by putting solutions into everyday use, learning from failures, and establishing clear maintenance practices.
Qualifications
- 5+ years in product management, engineering, or founding and running a product, with direct ownership of a technical product.
- Evidence of understanding a customer problem, personally building a solution, and improving it through sustained use.
- Strong product judgment to identify underlying problems, choose focus areas, and explain how work contributes to outcomes.
- Practical experience building with AI, automation, or software, including the ability to prototype, connect tools, troubleshoot, and evaluate solutions.
- Ability to learn a complex product hands-on, demonstrate it convincingly, and make the experience repeatable for others.
- Clear writing and presentation skills to turn detailed product plans into a usable roadmap and drive work across teams.
- Sound judgment regarding information accuracy, access permissions, customer commitments, and when human review is necessary.
Nice to have
- Experience supporting Sales, Account Management, Customer Success, or Professional Services.
- Background working in product marketing or GTM enablement.
- Experience as an engineer who has grown into customer and product ownership.
- Background as a founder or operator who has created useful products.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, and Vision plans
- Fitness Programs and Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
Base Pay Range
$141,000 — $225,600 USD
- Total compensation includes base pay, bonus, and stock awards.
- Legal eligibility to work in a firearms environment may be required for some roles.
About the company
- Axon is a total compensation company on a mission to Protect Life, developing an ecosystem of devices and cloud software to address society's most critical safety and justice issues.
- Life at Axon is fast-paced, challenging, and meaningful, offering an environment where employees take ownership, drive real change, and work toward a mission that matters.
Additional information
- For more details on our benefits offerings, please visit https://www.axon.com/careers.
- For disability accommodations during the application process, email [email protected].
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