Shipping Supervisor (Provo)
Dandy
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Source verified 1 day agoThe original job page was active during UpVagas' latest lifecycle check.
About the opportunity
- Dandy is modernizing the over $400B dental industry by building the operating system for dental offices globally through technology, innovation, and support. We are looking for a Shipping Supervisor to join our team at our brand-new, 90,000-square-foot facility in Provo, Utah.
- In this role, you will oversee two Shipping Team Leads and approximately 40 to 50 associates across all shifts.
You will manage high-volume daily shipping operations, receiving, material replenishment, inventory accuracy, and carrier readiness to support Dandy's domestic and international expansion.
- You will own staffing, performance metrics, package traceability, and process improvements while partnering closely with Packaging, Production, and other Dandy locations.
Key responsibilities
- Lead, coach, and develop two Shipping Team Leads and 40 to 50 associates across all shifts, establishing clear expectations for performance, attendance, and quality.
- Oversee daily shipping operations from receiving finished goods through sorting, carrier verification, staging, and carrier pickup, while coordinating receiving and material replenishment to support production needs.
- Manage daily shipping performance and metrics around must-ship volume, urgent orders, late-risk shipments, on-time shipping, accuracy, productivity, and scan compliance.
- Identify bottlenecks, investigate recurring issues, and implement workflow improvements and standard operating procedures to support business growth.
- Serve as the escalation point for missing packages, incorrect carriers, returns, failed scans, and shipments at risk of missing pickup, leading root-cause investigations and corrective actions.
- Establish and reinforce scanning standards to maintain package visibility and traceability from packaging through carrier pickup using operational data.
- Build consistent shift passdown and communication practices, serving as a primary shipping contact for cross-functional leaders and teams at other locations.
- Ensure outgoing shipments are organized, accurately sorted, and staged before carrier pickup windows, coordinating with carriers and internal stakeholders to resolve issues.
Qualifications
- Minimum of 3+ years of experience leading shipping, fulfillment, warehouse, or related operations in a fast-paced environment.
- Experience coaching team leads and managing hourly associates, covering performance management, attendance, training, and development.
- Demonstrated ability to improve processes and deliver measurable results in productivity, accuracy, cost, or on-time performance.
- Experience planning staffing and balancing labor resources against changing operational demand.
- High level of comfort with digital tools, technology, operational data, WMS, ERP, and/or MES/MRP systems, plus working knowledge of Excel or Google Sheets.
- Strong attention to detail, organizational skills, self-motivation, ownership, and excellent communication and stakeholder management skills.
- Experience with inventory counts, inventory accuracy, and material flow in a manufacturing or fulfillment environment.
Nice to have
- Experience leading a high-volume parcel shipping operation across multiple shifts.
- Experience working with carriers such as FedEx, UPS, DHL, or other domestic and international shipping partners.
- Experience managing carrier cutoff times, urgent shipments, and same-day shipping priorities.
- Experience improving scan-based workflows, containerization, staging, and pickup processes.
- Experience building or scaling a department, developing team leads, and introducing standard processes in a growing operation.
Benefits
- Healthcare and dental coverage.
- Mental health support.
- Parental planning resources.
- Retirement savings options.
- Generous paid time off.
Job details
- Location: Provo, Utah.
About the company
- Dandy is transforming the dental industry by simplifying and modernizing every function of the dental practice through technology. Backed by leading venture capital firms, we empower clinicians and their teams to achieve more for their practices and patients.
- Visit Dandy Careers at https://www.meetdandy.com/careers/ for more information.
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