Spa Experience Coordinator
Accor Hotels
Opportunity published from SmartRecruiters · applications stay with the original hiring source.
About the opportunity
Fairmont Century Plaza is seeking a Spa Experience Coordinator for a part-time, permanent position in Los Angeles, CA.
As the first point of welcome, you will guide guests to the right treatments, arrange their visits down to the smallest detail, and ensure they leave feeling relaxed and cared for.
You will join a close-knit spa team at an iconic Los Angeles hospitality destination, offering a 14,000-square-foot world-class spa, rooftop pool, and distinctive dining. If you love hospitality, wellness, and making people feel cared for, we would love to meet you.
Key responsibilities
- Greet guests warmly and manage smooth, timely check-ins and check-outs while answering inquiries with professionalism and care.
- Share thorough, confident knowledge of every treatment, service, and spa offering to help guests find their perfect experience.
- Book, modify, and cancel spa, fitness, and wellness appointments in Book4Time with speed and accuracy.
- Recommend additional treatments, create personalized itineraries, and coordinate group spa reservations and special events.
- Reconfirm every booking and sale in detail to ensure each visit runs without a hitch.
- Respond quickly to guest requests and concerns, take appropriate action, and follow up to ensure satisfaction.
- Provide special attention to guests with unique needs or those requiring service recovery, and share concerns with leadership.
- Handle payments and cash accurately while participating in all department meetings and trainings.
Qualifications
- Previous experience in a luxury spa, hotel front desk, or guest-facing role is preferred.
- Experience with Book4Time or a similar booking system is an asset.
- Warm, polished presence reflecting a positive, healthy lifestyle with strong interpersonal skills and a guest-service mindset.
- Calm and solution-focused demeanor in busy or challenging moments, with skilled multitasking and time management abilities.
- Comfort with computers, cash handling, and basic accounting.
- Flexible availability, including evenings, weekends, and holidays.
- Must provide proof of eligibility to be employed in the United States of America.
Nice to have
- Experience in a luxury spa setting.
- Familiarity with Book4Time booking software.
Pay Range
$34.79 per hour.
- Discounted hotel rooms and food & beverage rates at sister properties globally.
- Learning programs through Academies for professional growth.
- Career development opportunities within Century Plaza and worldwide.
- Corporate Social Responsibility activities including Planet 21 and WATCH.
Job details
- Location: Los Angeles, CA
Position Type
Part-Time, Permanent
- Pay: $34.79 per hour
About the company
Fairmont Century Plaza is an icon of Los Angeles hospitality, once known as the Western White House, offering 400 guest rooms and suites, a world-class spa, a rooftop pool, distinctive dining, and nearly 24,000 square feet of event space.
As part of Accor, we welcome you as you are and support you to grow and learn every day, ensuring that work brings purpose to your life and limitless possibilities for your career.
Additional information
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
Key details from the source
- Health benefits and 401(k).
Full listing
UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.
