Sr Technical Program Manager – Adoption and Enablement
Axon
Opportunity published from Greenhouse · applications stay with the original hiring source.
About the opportunity
Axon is seeking a Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle.
This role focuses on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.
You will combine program ownership with hands-on instructor-led training to ensure internal teams and external law enforcement customers successfully adopt Fusus workflows.
This is a remote position based out of Scottsdale, AZ, Los Angeles, CA, or San Diego, CA, with approximately 50% travel required. You will report to the Sr. Director, RTO SaaS Delivery.
Key responsibilities
- Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
- Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
- Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers.
- Deliver high-quality instructor-led training and scenario-based sessions to internal teams and external law enforcement customers.
- Serve as a post-deployment enablement resource supporting customer sustainment, ongoing adoption, and escalation handling.
- Partner cross-functional with Product, Engineering, Program Management, and Enablement leaders to improve training quality and product usability.
- Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
- Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
Qualifications
- Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
- Experience developing and executing structured training or enablement programs.
- Strong facilitation skills with the ability to engage both technical and operational audiences.
- Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
- Ability to operate independently in front of customers and internal stakeholders.
- Proven ability to improve programs and processes using feedback and performance data.
Nice to have
- Background in law enforcement, public safety, emergency management, or similar operational environments.
- Experience training or supporting public-sector customers.
- Experience working with video management systems, real-time operations centers, or situational awareness platforms.
- Hands-on experience supporting technical deployments or integrations in enterprise environments.
- High-level working knowledge of IP networking fundamentals, RTSP and video streaming concepts, DVR/NVR systems, and network connectivity.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs and Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
Job details
- Location: Remote - Scottsdale, AZ, Los Angeles, CA, or San Diego, CA
- Travel: Approximately 50%
Base Pay Range
$131,250 — $210,000 USD
Work Authorization
Some roles may require legal eligibility to work in a firearms environment.
About the company
At Axon, we are on a mission to Protect Life. We pursue society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging, and meaningful, allowing you to take ownership and drive real change.
We are committed to building diverse teams that reflect the communities we serve and are an equal opportunity employer. For more details on our benefits and career opportunities, please visit https://www.axon.com/careers.
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Full listing
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