Technical Services Engineer
DeepHealth
Opportunity published from Recruitee · applications stay with the original hiring source.
About the opportunity
The Technical Services Engineer acts as the primary point of contact for users, providing expert support, troubleshooting issues, and ensuring a seamless healthcare IT experience.
This role coordinates projects, serves as the primary implementation resource from kick-off to completion, and collaborates with cross-functional teams to maintain high service quality.
Working Environment
Remote. Occasional travel may be required.
Key responsibilities
- Serve as the primary point of contact for customer communication, issue resolution, and project coordination from kick-off through completion.
- Provide second-level support for healthcare IT systems, troubleshooting and resolving escalated technical issues via phone, email, and ticketing systems.
- Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to appropriate product or functional teams.
- Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues while maintaining detailed incident records.
- Contribute to the continuous improvement of support processes, workflows, and the knowledge base while ensuring regulatory and policy compliance.
- Support key customers, build positive relationships, and provide updates, guidance, and professional communication at all times.
- Maintain reliable attendance, adhere to DeepHealth policies, data privacy standards, and safety precautions, and adapt to learn new systems.
Qualifications
- 5+ years of experience in an IT support role.
- Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience.
- Proven IT support experience, preferably in healthcare or clinical environments.
- Strong customer relationship, call center support, and communication skills.
- Solid hands-on experience with PC and server hardware, command lines on Linux and Windows, and Windows and Linux system administration.
- Experience troubleshooting complex applications, software products, and familiarity with healthcare IT systems, EMR, clinical software, and ticketing systems using ITIL-based processes.
- Knowledge of archival, storage media, networking, and general computer skills, along with the flexibility to work varied hours and on-call rotations.
Nice to have
- PACS, Radiology, DICOM, and HL7 experience.
- Radiology workflow experience.
- CompTIA Linux, RHCA, or RHCT certification.
- CCNA or CCNP certification.
- Proficiency in additional languages, particularly for EU or international regions.
Benefits
- Salary dependent upon experience: $90,000 to $100,000.
Working Environment
- Salary: $90,000 to $100,000, dependent upon experience.
- Travel: Occasional travel may be required.
About the company
DeepHealth is dedicated to advancing healthcare technology and clinical systems. The organization values professionalism, integrity, and collaboration, supporting key customers and maintaining rigorous data privacy, compliance, and quality standards across all operations.
Application: UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.
