Technical Support Engineer

Remote - United States Remote Posted 1 week ago

DeepHealth

Opportunity published from Recruitee · applications stay with the original hiring source.

Source verified 19 hours agoThe original job page was active during UpVagas' latest lifecycle check.

About this opportunity

The Technical Support Engineer L1 - Strategic Accounts serves as a dedicated technical support resource for DeepHealth's strategic and high-value customer accounts, providing advanced troubleshooting, incident resolution, and proactive technical assistance to ensure a seamless healthcare IT experience.

This role works closely with the Strategic Accounts Team (SAT) Lead, internal technical teams, and customer stakeholders to resolve complex technical issues, maintain high service quality, and support the operational stability of customer environments.

The Technical Support Engineer L1 - Strategic Accounts is responsible for delivering white-glove technical support, maintaining strong customer relationships, managing assigned support cases, and ensuring timely communication and resolution of technical issues affecting strategic accounts.

This position plays a critical role in supporting customer satisfaction, improving operational efficiency, and ensuring the reliable performance of DeepHealth's healthcare IT solutions.

Salary

$70,000-$80,000

Application

UpVagas lists this opportunity from the hiring company or its recruitment platform. The application is completed at the original source.

Key details from the source

Participate in scheduled customer meetings, technical discussions, and incident reviews as needed.
Provide advanced technical support for PACS, RIS, and related healthcare IT applications.
Investigate escalated technical incidents involving PACS/RIS systems, DICOM communications, HL7 interfaces, EMR integrations, and other healthcare technologies.
Participate in customer healthcare IT projects, including system implementations, upgrades, migrations, integrations, and technical enhancements.
Assist with implementing and supporting solutions within public cloud environments and DeepHealth platforms.

Full listing

UpVagas condensed repetitive or legal boilerplate to make this page easier to read. The original hiring source contains the complete job description.

Source transparency. UpVagas organizes information provided by the company or recruitment source. Always review the original listing before submitting personal information.